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GoDaddy customer service : Advise I use GoDaddy?? What The Heck Is Going On With Tdnam

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Today I recieved a series of emails from TDNAM within 30 minutes of each other that raise serious suspicions of sales or serious improprieties after winning four different auctions recently. To get the full gist of the issue, please read all emails as well as my response..



I have serious suspicions that there was some deal making going on after the close of the auctions, perhaps to a larger customer than I who gets preferential treatment. I realize that these are serious allegations. But when 1+1+1+1=3, then something is not adding up.

I have saved all the WHOIS information as it is currently registered should someone get the bright idea to make this info private.

Naturally, TDNAM/GoDaddy has refunded all the auction fees and registration fees associated with these four domain names but this is of little consequece under these circumstances.

Paranoid? No. An expired domain name is an expired domain name and it does not all of a sudden end up at another registrar with a new registrant more than a month after I won it at auction.

And the alledged letters sent and responded to by TDNAM today are purely bogus, especially when they are personally addressed to me and to the email that TDNAM has on file.

Any suggestions would be greatly appreciated...

Comments (75)

I Cant Believe I Actually Read That..

Anyway.. They Took The Domains Off You 1 Whole Month After They Were Regged?.

+ The Old Expiry Date Is V. Suspicious.. Im Sure I Seen Another Topic Like This..

Is GoDaddy Going Corrupt?..

Comment #1

Circa1850 -.

Its interesting. I would like to know the time line a little more clearly. What day did you win them at auction and what day were they moved to the new owner? I might suggest getting someone who has access to old whois - like a premium membership at whois.sc (Domain Tools) to check for you.

Now, my guess. Depending on the time frame - this person may have been a Retention customer (executive account) and his rep never renewed these domain names. I have seen that happen, and they simply redeem them. Afteral the original owner can redeem the domain name several weeks after auction, BUT this does seem awfully suspicious to have this happen to 4 domain names.

I might also recommend sending an email to (president(at)godaddy.com).

Justin..

Comment #2

The whole thing stinks of after the auction dealings.

To begin with, when you bid on and win an expired domain name at auction on TDNAM, not a private sales, each domain name is and was the property of GoDaddy or WildWestDomains, the reseller arm of GoDaddy.

When you do win an expired domain name, you not only pay the auction price to GoDaddy, you pay the renewal fees to GoDaddy.

I am well aware of the redemption periods on domain names and I am also well aware of the 60 day transfer rule that GoDaddy places on transfer of newly registered domain names, to include classifying a newly registered domain name as me having become the new registrant. They still impose the 60 day limit to transfer out.

There is no way, that I am aware of, for TDNAM/GoDaddy to auction a domian name that was/is at Monikers and there is no way (that I am aware of) for those four domain names to suddenly show up on Monikers servers within this time frame.

The whole things stinks of a scam or a scheme. Not one but four domain names all in the same day suddenly lost, regged to someone else, and at Monikers. For more than a year I have been buying domain names on TDNAM having purchased nearly 310 and sold over 500. In more than a year, only 1 domain name has been reclaimed out of the more than 300 won. Today, I am informed of an error regarding two domains that should not have been auctioned and two additional domain names reclaimed by the owner...all four domain names belonging to the same owner and all four domain names at at monikers. How can this be? Even the ones that supposedly were reclaimed today by the owner is at monikers. Am I missing something here?.

I am also a very large account holder with GoDaddy and one of their resellers. I think my days of dealing with them are about to come to a close. I may be a newbie to these forums but I am not a newbie to domains or ICANN's rules and regs and certainly not to GoDaddy.

I am open to suggestions for other registrars that have more reliable and trustworthy service and dependable. I will have to contact them about a severe price discount on transfers as we are looking at nearly 3000 domains to transfer out.

This whole episode is disgusting and pure BS. The inquiries never originated from me.

I am of the opinion that it is purely someone's poor and stupid attempt at TD or GD to cover their ass in perpetrating this scheme. Sounds like someone with a little more clout than me wanted these names and someone at TD/GD obliged them. Thanks Justin. I'll get back to you on this.

The irony? I have an executive account.

I assure you he will be hearing from me. My rep always says that he has to transfer me to someone over to TDNAM but that will not happen in this case. Someone will provide me answers and acceptable explanations or they will be dealing with a former account holder and possible legal disputes on domain ownership.

Still, nothing explains how a domain name that supposedly was expired is now regged to someone at Monikers. Nothing explains how a domain just purchased as an expired domain name this past weekend is now at monikers. Nothing explains how 4 perhaps premium .info domains are on auction at tdnam, won by me, but suddenly all four are in the name of another individual and now at monikers. (see previous response to question above).

Am I missing something? I am not aware of any agreement between Monikers and TDNAM/GoDaddy to auction off expired domains from Monikers.

I'll do a little more digging and provide you some more insight.

And I have very little use for Bob Parsons. The .eu episode was a farce and he blames everyone else except his own inept service. GoDaddy were preregging domains for customers during the sunrise period in Feb and March 2006 that were already awarded in Dec and Jan 2005. They did not interface with the .eu database and denied one ever existed. It took me talking to four supervisors over this issue until one actually got the bright idea to actually type in the URL I was giving them. As they say, the silence was deafening.

Awarded, awarded, awarded...like I said, many as early as late November and early December 2005. Out of 276 pre-registered by me and a partner in the UK, we got a total of 5. Is that pathetic or what.

Then it took months, perhaps 5-6 months, to get refunds for all those others. Do the math...$19.95 x 271 is how long they tied up my funds.

On one of this weekly chats when Bob was spewing how the EU admininstered the whole process and how corrupt it was and how poorly they handled the whole process and blamed everyone else on the planet for all the issues, when I replied with the above information, it was all brushed aside and he would not address it. His own system was not even in tune with the outside world.

Why am I still with them? About 3000 domains is why.

If it smells like fish, then it must be sushi...

Comment #3

Sorry to hear it :/.

GGW.info was one of the domains I was watching, and it says owner reclaimed.

Good luck.

5658606.

Ggw.info.

Date Sold: 01/15/2007 02:27 PM.

Reason: Owner reclaimed..

Comment #4

But how can a domain name that is regged a monikers be on a TDNAM auction? Even if everything was legit, how can it be at Monikers in just two days?.

And guess what? THERE IS NOW A 5TH DOMAIN NAME, SUPPOSEDLY RECLAIMED, BY THE SAME PERSON, AND IT IS ALSO AT MONIKERS. Here is the reply I recently received from TDNAM regarding NEAR.INFO and FOSSIL.INFO.

The emails stating your inquiry was received were actually generated when I created the email to you notifying you that the listings for FOSSIL.INFO and NEAR.INFO were cancelled. Your account has not been compromised and I apologize for the confusion.

There was an error between the .INFO registry and our servers that did not notify us when the domain names were transferred away. As a result, they were listed as Expired Name Auctions after the expiration date passed. Again, we apologize for any inconvenience this has caused. You have already been refunded for these two transactions. There are additional transactions we are also looking into, which include GGW.INFO and CMR.INFO. As we investigate the scope of this issue, you will be notified and refunded for any additional discrepancies.

Regards,.

I recalled getting a similar message and losing another domain that had been "reclaimed" just the other day. When I went back to look at it's particulars, guess what I found?.

Here is my response to TDNAM regarding their explanation thus far as well as the discovery of a 5th domain name:.

Dear (name),.

What in the heck is going on?.

I just found a fifth domain name that I won at auction supposedly reclaimed by the owner.

ADDS.INFO.

Guess who it is registered to? Same person as the other 4 domains.

Guess where it is? Same registrar...Monikers.

How is any of this possible?.

And to think of the grief I have had to put up with over the year and the penalties I have had to pay when I make a mistake.

I think someone has some serious explaining to do. 5 domain names, all supposedly expired or expiring, all won by me, now all registered to someone else and at a differerent registrar.

To be quite honest, this has all the appearances of an insider improprieties and perhaps some after the auction dealings. Yes, these may be serious allegations but just simply saying an error has been made does not account for how these names suddenly showed up registered to someone else and at a different registrar, even as little as two days ago.

I will be conducting my own investigation with the aide of outside resources and individuals who have been made aware of this.

Expired domains are expired domains. Are we going to say that there is an error in the info registry for nearly a month now? I think it is beyond curious and coincidental that all 5 names in question are now with the same individual and at Monikers, especially since GoDaddy/TDNAM has a 60 day period before newly registered (including new "registrant" domain names) can be transferred.

Regards,.

I anxiously await their further response and explanation but I am not sure I can accept any rationale at this point as it is just rift with what seems to be an insider issue...

Comment #5

Sorry to hear all this. If you have 3k domains contact Moniker. I know you suspect they are involved in this but I am doubtful. What MIGHT have happened is a transfer was initiated before or after they expired and Godaddy messed up. Someone threw a fit possibly and created legal actions to get Godaddy to allow the transfers. I have been moving ALL my domains to Moniker.

Check the feedback thread here at NP for more on that.

I know you are bitter and pissed at GD and I don't blame you. GD imho is a poor company to deal with. I think they do their best but when it comes down to it...bottom line is all that matters. Parsons is imho not an honest guy. The TOS of GD is 100% total crap. It outlines dozens of ways you are screwed by them.

Anyways...I think my story for how this happened is plausible. Godaddy has been getting sloppy about allowing domains out. Imagine you owned GGW.info and transferred it out to Moniker..but GD didn't release it because of their 60 day rule which is imho against ICANN rules. Now the domain shows expired at GD and you screaming at them to fix this and you want the name to go to Moniker. You refuse to pay renewal fees now the domain is expired. Eventually GD auctions name and you the owner seek legal action.

EDIT: Yeah you just posted at the same time I did. As GD says...they messed up. They are blaming the info registry which MIGHT be true but I doubt it. The reason for all the domains being one owner was because he did a bulk transfer of some expiring domains to Moniker which GD screwed up. Seems very plausible. I don't think you can do much except show your protest by moving your domains away from GD. I am doubtful they will do anything to monetarily compensate you...

Comment #6

Complain to Bob about it, maybe?.

Maybe the domain names being at Moniker is the reason they've corrected the.

Error. Who knows?.

Seriously there's really nothing you can do. They'll supposedly refund you per.

The terms of their legal agreements, if they haven't yet.

I realize you're after full disclosure. Unfortunately the business provider can.

Decide what info to give and what not to reveal unless legally forced to.

If you want to make noises about it, then complain to the powers-that-be or.

Even the media. They won't necessarily bring you the desired results, though.

You forgot to cc it to president AT godaddy DOT com, by the way...

Comment #7

The original project manager and development manager for TDNAM has since contacted me since my last post and the 5th notice.

Here is his response which is most appreciated. Please understand that names are not included to protect the rights of these individuals.

(name), allow me to introduce myself. I'm (name), the original project manager and development manager for the TDNAM site. I'm copied on all emails sent to disputes at TDNAM.com.

I typically sit back and ensure issues are being processed correctly and don't get directly involved with customer issues. I know from your earlier emails that you are a very good customer of TDNAM and freely share your feedback to the team.

I'm troubled by the issues you raised in your emails today. I believe you understand the domain industry and how expirations e-assignments work and how TDNAM is designed to work.

I will get my key staff and DBAs on your issues in the morning to research what happened and why.

Look for an update from me tomorrow.

Thanks for your candid feedback on how we are doing..

Obviously, this is a very unusual circumstance. Being told that there is or was a problem with an info registry could be an explanation. But if that is the case, then there will certainly be a great many of these emails coming to me as well as perhaps hundreds of other customers that even outbid me and won auctions.

Could be the start of quite a mountain of complaints and issues. Not looking for any sort of compensation but some adequate answers and accountability are in order. Who am I kidding...they don't need to answer to me.

But they are going to need to answer to the hundreds if not thousands of people who have been bidding and winning .info domains over the last month. I just found it more than coincidental that all 5 of mine are being reclaimed by the same person and all at monikers.

I assure you there were a great many LLL.info that I did not win as well as many general dictionary domain names. If it is a registry issue (and I will give them the benefit of the doubt) then they are getting ready to deal with a mountain of complaints and an army of pissed off customers and clients...

Comment #8

Circa did you not read my post?.

One person probably owned them all. Do you have access to whois history to verify this? It's an easy way to verify things one way or another. They are blaming the registry but I doubt it was them. I am sure it was GD holding the names from being transferred and the owner wasn't having it. There just isn't any other explanation. If you want to believe in some conspiracy to get a few names from you that's fine but I ain't buying it. Don't let your anger cloud your reasoning...

Comment #9

Yes, I did read your post. But I am also getting some input from other members on other forums as well as this forum and some PM's.

I would also like to hear from others who have bought domains on TDNAM in the past couple of days and have encountered the same issue.

I may not be the only one in this situation. Not into a conspiracy theory per se but I think that someone has some explaining to do other than simply send me an email "in error" message. And it appears the appropriate individuals have been alerted to this situation based on the number of emails I have received from TDNAM/GoDaddy heirarchy.

I am attempting to access a WHOIS history database to determine who has owned these domains in the past. If it turns out the same person has owned the domains names for three or four years and indeed they have been at Monikers all this time, then there may be some truth to an issue with the info registry. It is odd that of all the domains I have bought, the ones in question are .info. It there has been an issue with the info registry, then they have a huge mess on their hands.

Like I said, I will give them the benefit of the doubt and allow them to investigate but in the meantime I will be exploring options and seeing what I can find out seperate from them...

Comment #10

This is obviously getting very interesting. In all honesty, this response is definetly a polite brush off. One that I would have supplied if something happened that didnt quite look right but I didnt want to give you a direct answer. I would like to see the history of the whois - because that will essentially settle the issue.

If the person did in fact own the domain names and simply transfered them away, chock it up to poor performance on TDNAM's side. If not... I smell a fish..and I dont like where this is going.

Justin..

Comment #11

I have no idea what happened in this case specifically, but I can share one interesting anecdote that sounds similar...

NameScout.com for almost a full year after I transferred a 3 letter .org away from them would still send me "renewal notices" and it would still show up in my account despite having been moved to enom, showing up in "whois" as enom, and being completely controllable in enom's CP. I do not know if it was NameScout's fault or ICANN's or PIR, etc., but the problem, I thought, would go away once it expired enough for it not to be a bother to me anymore.

Fast forward a month or two after I stopped getting emails from NameScout, I got an email from a domainer (polite) asking how I had gotten ahold of his domain name that he had won at auction... Apparently pool.com had still auctioned off my name despite it being, very much, registered and current in my name. Fast forward three phonecalls later and I've now got a buddy in Krakow who still wants a domain that auctioned at $400 that I won't sell for that much.

Anyhow, the story sounded similar, and even though I've felt like too much of an apologist for registrars recently, I thought a similar situation at a completely separate registrar might temper the responses?.

Best of luck to you in your continued efforts to get things done right,.

-Allan..

Comment #12

Exactly. It's my experience that registrars do mess up when names are transferred out. RegisterFly is a perfect example...you have to request they delete names transferred out. They will send renewal notices and even take payments. A bad registrar is a bad registrar...is Godaddy. Yes you should blame them but don't think it's a conspiracy.

As I suggested..get your names into Moniker asap.....

Comment #13

Lurking... What an interesting thread! I can't wait to see how this all turns out. Oh BTW, I've figured out somewhat recently that Moniker is indeed THE BEST registrar by far (and the cheapest, if you let them know you're a Namepros member)...

Comment #14

Hi Bri. I may need a mammoth transfer discount.

I was just contacted by someone on DNforum that received the same message and had three domain names taken back as an owner renewed. I know his claim is legitimate as he won one of the domain names I did not.

And, all three are also registered to the same person with the same moniker account. This is a huge mess and someone has seriously screwed up.

How can names in a Moniker account even show up on a GoDaddy auction? Hopefully I will have some answers tomorrow as the right people higher up the food chain are now involved. Thus far tonight, I have had 2 additional confirmations of the same problems.

If it truly was an issue with the .info registry, then this is going to be an monster of a problem as my 5 taken away were won from January 1 to January 15.

The three this individual notified about just a few moments ago were also from the January 15 auction.

Lets say that it is a mistake, a registry issue, and this guy is the legitimate owner. I would be highly pissed that my domains were being auctioned off on another service, wouldn't you?.

More importantly, how did it happen and exactly where is the security in the system to prevent this?.

ICANN should perhaps also be brought into this as this was potentially a serious breach that could have affected any and all of us and our domain holdings.

Just a thought...

Comment #15

Here is the official response and resolution from TDNAM regarding this issue:.

We have identified the issue with names being listed on TDNAM that are now registered through other registrars and have removed the names from TDNAM. We have refunded the purchase price on any domain that was purchased.

I apologize for this glitch and want to again thank you for bringing this to our attention..

Wow! I feel much better now and I can rest assured that my several thousand domain names are safe and in good hands.

I have contacted Moniker to let them know what has transpired. I have also contacted ICANN (InterNIC) regarding this issue.

My days of buying and selling on TDNAM have come to a close.

My days of being a GoDaddy customer are also about to come to a close...

Comment #16

What a BS/lame reply, I dont blame you for being " you know what " talk about giving you the run around.

... considering their last reply which sounded like they were going to give you more info.....

Comment #17

Pretty rediculous. If your going to run an auction house - atleast make sure that the domains your auctioning off are in fact your own. Sorry to hear you went through this mess - I cant say I blame you for leaving GD.

Justin..

Comment #18

Told ya so.

Godaddy is full of BS. If it was an info registry problem they why is it just tdnam? We would be hearing issues all over the place. Seems like GD screwed up and doesn't want to admit it fully.

Head to Moniker...you will see how great their tools are. The service is excellent too. Never had a problem yet...

Comment #19

Spot on.

Circa, it's too bad you have had to learn the same way I did... I also took the proverbial "up the arse" from GD/TDNAM twice before I decided to call it quits with my domains at GD. I'm at Moniker with most of my domains now and only seldomly buy from TDNAM anymore...

Comment #20

Sorry for the long post about to appear, but the owner of the domains has replied on another forum and I thought I would share this with you. Again, thank you for the explanation.

There is still no excuse for GoDaddy/TDNAM to allow these to run for weeks. As I explained in a PM to you, they have penalized me and fined me "administrative fees" for the exact same occurance as this, time after time.

Plus, when I transferred a domain name that I have while listed on TDNAM, their servers automatically detected a change in the contact information and immediately pulled it off the selling list. This is all detected and done without any intervention on my part.

And they can't do this with their own service?.

And they allowed me and several others to bid on your domains when they had been not only renewed but transferred to another service?.

And they allowed this for weeks? And they did not inform me for weeks? And they fabricated an email as if I contacted them?.

And not to mention the money tied up for weeks thinking the domains were won.

Inexcusable and pathetic service. Bob Parsons needs to refocus his eyes away from boobs and redirect his attention on his own service.

And thanks for explaining this far and above the piss poor effort and assurances offered by GoDaddy/TDNAM. They would charge me 10 dollars for each mishap...a typo, a cancellation, etc. In other words, any damn mistake I made they would charge. When you have 300-500 domains listed, that can happen. Here is an example of that:.

Label Name Attributes Unit.

Price Today's.

Price.

Qty Extra.

Disc..

Total.

Price.

8009-1 Administrative Fees TDNAM - 10 $10.00 $10.00 1 $.00 $10.00.

Subtotal: $10.00.

Shipping & Handling: $.00.

Tax: $.00.

Total (US Dollars): $10.00 Also this episode is posted on another thread in this forum and the owner of all the domain names in question has responded (at least the info domains I have listed) http://www.dnforum.com/showthread.php?t=203510.

Very nice of him to shed light on this whole fiasco.

And a very piss poor effort on the part of GoDaddy and TDNAM to clear this matter up.

But a massive stroking job on their part... "I know from your earlier emails that you are a very good customer of TDNAM and freely share your feedback to the team.".

Don't stop... "I believe you understand the domain industry and how expirations e-assignments work and how TDNAM is designed to work.".

That's it, that's the spot.... "I was trying to point out that I believe you know the industry and how it works. I believe you understand how expired auctions work at TDNAM. If you were not a credible domainer, I may not have reached out to you today.".

Harder, faster, deeper... "...rather than letting this go though the normal escalation process and maybe taking a day or two, I wanted to jump in now because 6 emails in 1 day from a major customer concerns me.".

Whew! I need a cold bath after that!:bathbaby: 19 is no laughing matter. Based on the response from the owner of all those domains (see long post) you are exactly correct.

Totally an internal F'up at GoDaddy and TDNAM...

Comment #21

I have no faith in GD at all!! I still have a hundred or so domains there but I'm moving them to Moniker as they come up for renewal.

GD/TDNAM knows full well that pushing expired names to auction before the grace period runs out is causing problems. Still they choose to continue the practice. I had let a domain expire by accident and saw it up on the closing soon section at TDNAM. I paid the $80 and got the name back put I'm sure that TDNAM had a couple of pissed off bidders...

Comment #22

I guess I'm a little more hard headed.

It has taken several screwings before I wised up.

Never once did I get to cop a feel. Always the victim of a reach around.

As Clint Eastwood once said, "Next time, kiss me before you F%@# me." Hamburger Hill...I think?..

Comment #23

I am down to about 5-6 domains at Godaddy..normally those are ones I bought that are registered there already and I just have to wait 60 days to move them to Moniker. I have almost all my domains there. They feel secure as hell. Moniker will NOT allow any domain transfer out without VERBAL authorization. Which makes it very difficult for someone to steal your domains. Even if they pushed to another Moniker account...they aren't going anywhere faster than you can get Moniker to give them back to you.

Feel safe and secure there without sudden mishaps and fees being thrown at you.

Parsons and his crew on first legal notice/letter will charge you an arm and leg for EACH letter they get. They may even seize your name. IMHO a registrar is NOT a legal body to be taking actions on the behalf of another lawyer.

I am not sure what you were paying for your GD registrations either but Moniker offers $6.95 registration to solid domainers. It's rather good deal imho. I normally keep a few hundred in my account for quick registrations and renewals when I need them.

I know GD is big ...but bigger doesn't mean better...

Comment #24

Bigger simply means a louder BOOM when they fall.

I will be in contact with Moniker and see if we can strike up a deal. I am a GD/WildWestDomain reseller so I give myself a decent price break when I reg a name. Typically $7.17 (which includes the .25 ICANN fee for a .com) so it is right in line with the figure you quoted.

Do they have a reseller program that you are aware of? I may have to keep my reseller account active to keep current customers and my hosting sites going.

But beyond that, I owe them no loyalty whatsoever in light of the 101 ways to get screwed.

Moniker looks sweet, there sure is plenty of kudos on their behalf on this forum and others, but moving 3000+ domains. OUCH!.

Of course, GD may feel a louder pinch and shout out a louder OUCH after so many have complained about this.

Then again, who am I...I am a small fish in a big sea.

But there sure as hell is a bunch of us small fish evading the shark's bite, eh!..

Comment #25

I just about fell off my chair when I read this I was laughing so hard... mostly because it's 100% true.

In February, I have a big bunch at GoDaddy that are expiring. I will start my move to Moniker with these. It'll take over a year to move all my domains, but service will be better, more secure and less expensive at Moniker.

Circa, send a link to this thread to every GoDaddy email you have. Maybe they will learn a lesson about the negative effects of poor service...

Comment #26

Dude, I hope you're okay!.

Have spoken with Lee at Moniker and I have begun the transition process. No way can I afford to do a bulk transfer of all the domains but will do as they come up for renewal, usually a couple of months in advance is when I renew.

It's a damn shame that you spend as much money with an institution as I have over several years and this is the sevice you get.

In a nutshell, this is what went down: None were expired, none were at GoDaddy, nearly all were at Monikers (some at eNom and a couple of other registrars), none should have ever been listed as expired to begin with, this went on for several weeks, I and several others lost names we had won (no exact count) being that were never ours to win, the original and rightful owners have the names, TDNAM sent out bogus emails saying that the domains were "reclaimed" by the owners when the domains were never dropped, deleted or expired by the owners, I have recieved my money back, and I have recieved pathetic service, lip service (in print), a nice stroking, and a piss poor attempt to cover up their own internal screw up by saying it was a problem with the ".info registry".

This is not just my opinion as the same BS has been confirmed by several others on this forum and an additional forum as well as the actual owner of the domain names contacting me and even posting a response.

That is about as simple and clean as I can possibly put this TDNAM/GoDaddy fiasco that actually was allowed to go on for weeks.

Bob Parsons is his own biggest fan, the Larry Flynt of the domain industry, and I don't care to buy him another carat stud diamond for his ear...

Comment #27

Ummm... isn't this fraud? The evidence on you guys' side is overwhelming. How's about a class-action lawsuit?.

Bob and company needs a good spanky...

Comment #28

As for the spanky, I ain't touching him.

In my opinion, and perhaps some others, it is close to being fraud. But there does not appear to be any criminal intent. The evidence IS ovewhelming of a huge screw up at GoDaddy/TDNAM and a very piss poor response and service.

I have sent communications to other registrars notifying them that their clients domains had been listed as expired when they were not and that GoDaddy had placed them on auction as being their own when they were not.

I have also notified ICANN and it's dispute arm, interNIC. Perhaps the other registrars can file grievances with ICANN and have a little more clout than me, if that is the route they would like to choose. But I think you will find registrars pretty much stick together. The response that I have recieved so far is that is was a matter between me and GoDaddy. I am not sure they got the jist of the issue.

I guess if we all wanted to be butts about it, we could take these domains to dispute with ICANN being that they were auctioned off, regardless of who the rightful owner is or was. That is what the very definition of dispute is.

This would perhaps cause some "egg in your face" moments for TDNAM/GoDaddy as they would have to respond to each individual claim. From a time constrant, and I think fees are applicable, it just is not worth it.

This subject has gotten the attention of a great many domainer on this forum and others. I, and a few others, have lost all trust and confidence in TDNAM and GoDaddy. They permitted this to go on for at least two weeks (my own purchase history supports this claim) and want to call it a .info registry problem.

The issue rests solely with the inept staff and service of GoDaddy and TDNAM. Lying and attempting to brush this off is inexcusable and unprofessional to say the least. They have demonstrated to me that regardless of the stroking I got and their "valued customer" statements that I and several other buyers involved are of little consequence to their bottom line. Names were not reclaimed as their emails suggest. The names were never expired to begin with and never GoDaddy's to auction off.

Pathetic and inexcusable...

Comment #29

Well I m so naive in such stuff but,.

WE DONT HAVE ANY LAW BACKUO IN SUCH MATTERS?.

We just pay forever and have good faith to everybody?.

I think you should search the legal side of this case as the story is almost fully revealed and you didnt do anything wrong..

When you made a tinny mistake you paid some $ now it's their time to pay.

By the way the guy that had this domains is Greek like me, I d like to get in contact with him, is it hard for you to give me the link of that post???.

I moving all my domains away from GD!!!.

I cant do this before renewal?..

Comment #30

The only recourse I have at this moment is to let ICANN look into the matter.

Yes, I have had to pay for mistakes in the past when I made an error in listing on TDNAM but they control it all.

You can move your domains at any time from GoDaddy if they have been at the current registar for a minimum of 60 days. I also am moving my domain names.

To contact the owner and fellow Greek countryman, do a WHOIS lookup for ADDS.INFO. The email address is current and valid.

Thank you for your support...

Comment #31

Hi all,.

I read this thread when it first began; and have followed it with interest since. However, my most recent experience with TDNAM has caused me to write this email to president<at>godaddy.com Original Message.

From:.

To: /legal-issues...ing-tdnam.html.

I have posted a copy of this email to the forum. If there is a problem with the .info expiration process then be honest and personally post this in the forum and immediately remove all .info domains from TDNAM until this huge mess is sorted out. Furthermore APOLOGISE to the domaining community for the incompetence of your staff that allowed this happen in the first place; and CONTINUE. I have found that this issue relates to domains listed in the last 48 hours on TDNAM - as expired - and by TDNAM - not by the seller.

I (and many hundreds of others) eagerly await your reply.

Regards..

Comment #32

Very, very nice email. It's definitely in their best interest to fix this, but it shouldn't have even been a problem in the first place. Does it only happen with .info?..

Comment #33

Okay, enough is enough. Here you go. Names and assurances it was fixed and taken care of two days ago.

Hound...please post your letter on the the following thread; http://www.dnforum.com/showthread.php?t=203502.

Folks, this is who you are dealing and should address this to in addition to Bob Parsons..

Gerry, allow me to introduce myself. I'm Scott Loggins, the original project manager and development manager for the TDNAM site. I'm copied on all emails sent to disputes at TDNAM.com.

I typically sit back and ensure issues are being processed correctly and don't get directly involved with customer issues. I know from your earlier emails that you are a very good customer of TDNAM and freely share your feedback to the team.

I'm troubled by the issues you raised in your emails today. I believe you understand the domain industry and how expirations e-assignments work and how TDNAM is designed to work.

I will get my key staff and DBAs on your issues in the morning to research what happened and why.

Look for an update from me tomorrow.

Thanks for your candid feedback on how we are doing.

Scott.

Scott Loggins.

TDNAM.com.

Godaddy.com Inc 's won also...

Comment #34

Hi all,.

Received this response from the Office of the President (GoDaddy). I also forwarded a copy to.

> 14455 N Hayden Ste 226.

> Scottsdale, AZ 85260.

> (480) 505-8828 Phone.

> (480) 275-3975 Fax..

Comment #35

So if GD specifically renews the domain to provide a "offer a generous grace and redemption period to our customers of up to 42 days after expiration," that means they knew the domain could have been redeemed by the owner until Feb 8 or so if it expired on Dec. 28, 2006.

Why wouldn't they wait until that date to auction it, when it would not be encumbered? I don't understand this. If GD renews it for a year, how is it then returned to the registry and then to the public after 42 days (after they could no longer make any money on it)?.

On the other hand, I do appreciate the grace period. I've pulled one domain back to life after I received a good offer on it. It cost $80 or so to redeem it, though...

Comment #36

Not to mention, when you win the domain name, you pay the renewal fee. But, the 42 days are deducted from your year you just paid for.

This just recently came to light on several domains that were finally transferred to my account with about 10.5 months remaining on a renewal that I just paid for instead of the expected 12 months.

The explanation? the owner had 42 days to reclaim. So, you are paying for the 42 days that the owner had to reclaim.

More BS from TDNAM/GoDaddy? Amazing how they can justify anything and everthing they do...

Comment #37

TDNam is one of the biggest scams going. Like you said, domain expires, go-daddy claims to "renew it on their customers behalf to offer a generous redemption period" which is a complete and utter lie, it's the standard redemption period.

If you then buy the domain from TDNAM 6 weeks later your registration date is the original expiration date, not the date you bought it. Not only to GD get to "kite" their customer's domains for traffic and jack up the minimum bids on those receiving any, they then even have the nerve to make sure they get their reg fee back-dated to when the name would have normally expired.

And for added fun, this guy has a highly publicized blog where he complains loudly about other registrars 'kiting' domains, domains that really have expired and are available on the open market. Does it get anymore hypocritical than that?..

Comment #38

It regards TDNAM/GoDaddy selling expired domain names that were not expired and not GoDaddy's names.

None were expired, none were at GoDaddy, nearly all were at Monikers (some at eNom and a couple of other registrars), none should have ever been listed as expired to begin with, this went on for several weeks, I and several others lost names we had won (no exact count) being that were never ours to win to begin with, the original and rightful owners have the names, TDNAM sent out bogus emails saying that the domains were "reclaimed" by the owners when the domains were never dropped, deleted or expired by the owners, I have recieved my money back, and I have recieved pathetic service, lip service (in print), a nice stroking, and a piss poor attempt to cover up their own internal screw up by saying it was a problem with the ".info registry".

And with assurances of the TDNAM project manager that this problem has been corrected, a random check by hounddomain shows that there are many domains still on auction that are not expired let alone for sale and, again, the domains are at other registrars...

Comment #39

I just want to know when the federal government is going to step into the registrar arena and begin investigations. It's so unregulated it's not even funny. There are so many things regulated in our society (stock market, banks, food, drugs) and yet domain registrars seem to get free reign to print money at the expense of the consumer. The practice of most registrars to obtain and sell dropped names is imho anti-trust and unlawful. It's tantamount to insider-trading of stocks.

I would like to see Bob Parson's blog give this a name. Hey BOB! How about "Parsoning"?.

Parsoning- the act of screwing domainers..

Comment #40

It isn't just GD doing this btw, Enom does exactly the same thing with their club drop "pre-release" auctions. Domains they consider higher value (seems to be based on traffic/inbound links vs name quality) start with a higher minimum bid. When you win a domain there it goes into "auction lock" which their helpfiles state are a "funds escrow period". Just another registrar lying to their customers, when the names are purchased using funds that have been on account for months there is no "escrow period" needed, it is the redemption grace period masked as something else. The registration fee is added same as TDNam and the registration date is backdated to the original domain expiration date, same as TDNam.

Interesting thing is, I don't recall ever reading complaints about customers having had domains "reclaimed by owner" from club drop auctions. Maybe Enom are more careful about what they put in the auctions in the first place, or maybe there will be a bunch of "I have!" responses to this post.

So there you have our #1 and #2 registrars auctioning off domains they don't legally own yet. Not to mention the hundreds of very high quality lll.us domains registered to "Enom legal" for years now and still being held. Add in hijacked whois searches (no evidence of this at Enom that I'm aware of, moreof a general problem), monetizing TM domains, ICANN's obvious bias towards Verisign and all the other BS that goes on - it's no wonder this business doesn't get any more respect from the wider internet.

We are virtual land owners in a world where the "government" and the largest corporations are as corrupt and self-serving as any real world nation. In spite of all this, I do still love this business, but sometimes I wonder why......

Comment #41

I was never a big fan of eNom.

I used to be a supporter and reseller of GoDaddy/TDNAM but not anymore.

This fiasco and pathetic customer service (not just my opinion, by the way, as it appears to have happened to many) is beyond any sense of decency or respect for their customers.

I have long known that the traffic numbers posted in TDNAM's expired auctions are so grossly inflated (have seen my own that I deleted show up with such wonderful numbers had they actually been that good I would have never dropped them) but to be lied to time and time again over this matter is unacceptable.

Whether I am a large customer or small customer, I am a customer. Don't tell me how much you value me and then turn around and lie to me.

Assurances that this has been corrected but it continues is a farce...

Comment #42

Thats the worst thing for me in this story(in my view)..

They separate customers from big to small..

I dont like that....

I never do it in my lil company..

Comment #43

That's a very good point. As he mentioned, he would not have gotten involved had I not been such a good customer or a larger customer, to paraphrase his words.

On one hand, I can see the heirarchy of things. If you are the project developer or manager, I can see where you would delegate to others the day to day operations.

But it got so ridiculous it was to the point where I was telling their own staff what their policies and procedures where as I was much more in tune to their procedures having sold several hundred domains and purchased more than 300 on their site, TDNAM.

I think part of the problem was perhaps the turnover in personnel or the moving from one department to another.

This is a monster of an enterprise and a cash cow. I think they are borderline stingy with the money and services. I have yet to figure out why a company this size does not have a toll free number other than the fact that it would cost them a pretty penny.

Many of the perks that they give with their domain names are great, but they followed the lead of several other registrars rather than be innovative and a true leader in the industry.

Another curiosity is why .net is one of the highest priced domain puchases when everyone else is about $4.95 to $5.95. You have to go back a ways to find the answer to this. Bob Parsons was such an outspoken critic of ICANN awarding the governance of .com to Verisign without debate or bids accepted. He was and is so convinced that Verisign would increase the .com registration price making it out of reach that domainers and non-domainers would abandon the .com extension. He was and is convinced that there would be a flood to the .net extension. That has yet to happen and doubtful it will.

Now GoDaddy and Bob Parsons has a lobbying group in DC to promote his interests. This should be very interesting.

Getting back to your original observations, a customer is a customer...it is your and my money they are taking. One dollar at a time...

Comment #44

Yeah that's why my last post was aimed more at registrars and drop companies in general. It's all rigged and I want our government to step in and look at how their business is run because imho it's not fair to the general consumer. Drops need to be regulated...

Comment #45

Keep the government OUT! Let consumers vote with their wallets, unless an actual wrong-doing has been committed. In that case, we probably already have laws to cover it!..

Comment #46

I recently transfered two nnn.info from Wild West Domains to Moniker. I got a confirmation from Moniker that the domains had been transfered, but they still appeared in my account at WWD. I checked the WHOIS and Moniker was right, the domains were transfered. I had to mail the WWD support 3 times until they forwarded it to someone who could remove them from my account. The only reason I mailed them was to get rid of those expiration warning e-mails. I guess my domains might have showed up at TDNAM otherwise.....

Comment #47

Being that WildWestDomains is owned by GoDaddy and all WWD are technically GoDaddy property (if a WWD reseller fails, your domains are still safe but transferred over to WWD, aka GoDaddy). I can guarantee with 100% certainty that your names would have ended up on TDNAM's auction.

In speaking with the rightful owner of the domain names in question, that is exactly what the owner had done. We are talking about domain names that were transferred at the beginning of December 2006, transferred and renewed at Moniker, yet these domain names were being auctioned off by TDNAM as late as January 15, 2007 as GoDaddy expired names.

TDNAM blames the .info registry. Not a .info registry problem as you just pointed out. More of a slack internal "it didn't register with anyone that they were doing something wrong" problem.

What is even more troubling, not the fact that they conducted business like this for weeks, tied up thousands of dollars on my account not to mention others...but the simple fact that I was assured that the problem had been identified and fixed. Yet the other night, another member did a random check and found the same problem existed. Domain names that were not expired were being auctioned off as expired and domain names that GoDaddy had no rights and at other registrars were being listed.

No more for me, thank you...

Comment #48

There is no excuse for any registrar to have 'ghost' names in their system! When a transfer is initiated, then their servers have to take action and initiate and confirm the transfer. At this same time the registrar can easily create an action to delete the name from the domainer's account once confirmation of a successful transfer was received.

GD nor any other registrar can make any valid excuse (.info registry issue) to negate the reason for 'ghost' names. This is because, if the .info registry was in fact down, or if GoDaddy's and the new registrar's transfer servers (or what ever servers they use) were down, then the validation for the transfer would not have been completed.

Just my two cents on this issue.

Also, I have had a similar issue with a few of my names with another registrar. Unacceptable in my honest opinion! But, is my opinion going to change the way corporations conduct businesses? I don't know ... maybe it will one day when I become a renowned domainer.

The quote below applies for corporations too!..

Comment #49

If I could register domains without ICANN I would agree with you. However ICANN has all the power...and has slowly but steadily transferred it to the registrars. At this point the registrars are collectively more powerful than ICANN as shown by recent contracts given out that the public absolutely was against. The consumer has no recourse here for fairness and we do not have anyone advocating for us.

As you can see from this thread...the general concensus from registrars is ...F U. They have license to print money at this point...

Comment #50

There has been talk about this government regulation in the past. The biggest issue is this...which government?.

The internet, domains, and registrars are international in scope and no one government should control it.

If were going to say ICANN is the regulating agency, then they need to grow some balls and take control of the registrars rather than the registrars controling them. Domainers don't need to and should not have to police these registrars for ICANN.

Start slapping some damn fines and penalties for these types of infractions and improprieties. Make available to the public the results of the hearings, complaints, penalties, fines, and filings regarding these registrars.

Is there any one agency that can review these registars from an unbiased point and not paid off like Consumer Reports? How about JD Power and associates? They rate consumer satisfaction on nearly everything now. Or they biased and have their pockets lined?.

Perhaps the most accurate findings are posted right here on forums like this...

Comment #51

You are correct, but who is going to enforce these 'accurate' findings unbiased? We still come back to square one.

The regulation of domain names is as sensitive as the net neutrality topic. In all honesty, no one should have absolute control over domain names, registries/registrars, and the Internet as a whole.

One could look at the world and say the same. No one entity should have absolute control over the world, however. We do need regulations set and enforced. Maybe we need a 'United Nations' for the Internet world? But then, can't the United Nations itself be corrupt?.

I agree with circa1850 that ICANN needs to grow some balls!.

What can we as domainers and Internet users do to resolve these issues? That is the question we should all ponder...

Comment #52

I'm Scott Loggins, technical product manager of GoDaddy's TDNAM.com. We want to assure you that we have corrected the problem and taken the appropriate action on any affected names. The problem affected a small number of listings. We have also put processes in place to prevent this from happening again. We apologize for the inconvenience this has caused our customers and we are currently contacting them to personally explain what happened...

Comment #53

If this doesn't sound like a cookie cutter - standard email than I don't know what!!!! The problem here is NOT that it applies to a SMALL amount of domains, the problem resides with the inability to do it RIGHT in the first place. While minor imperfections are to expect, lying, cheating and walking on the borderlines of laws and regulations is an entirely different ballpark.

So far, in this entire thread, I was rather on the passive side, however, when BULLS**T responses like these, from the self declared largest and most progressive registrants, are posted on a public board, then even i'm getting beyond pissed..

If you, Scott Loggins, had followed the ENTIRE thread, actually would have done your homework instead of responding with a standardized crap post, then you would have also realized that the problem had been "fixed" before, yet situations keep occurring!.

I'm taking this next statement of a TV ad from one of the major banks in the USA, which, much like you are dealing with OUR funds! Their ad is about check processing, the statement: (Paraphrased) "We handle one check with perfection, then repeat the process millions of time.".

If your systems are not checked, validated and in 100% working condition, TAKE THEM DOWN and fix it. Much like in ANY other industry, if something doesn't work accurately it's being recalled or the company COULD faces legal consequences which may lead to class action law suits.

Last I looked, even GoDaddy is NOT above the law, maybe, just maybe it's time that the exact same people that your company made their fortune with, sets the record straight and puts things back in the right spotlight for you.

Congrats, GoDaddy, way to go!..

Comment #54

Wow, what a thread. I've never used TDNAM before, but this makes me never what to buy from them, no matter what canned responses are posted here. This has always bothered me about GD too.

To GoDaddy: Quit being so cheap!!!..

Comment #55

Do you really think GoDaddy makes money from domain registrations to support his expenses , the ads, his employees and all the other promotions he uses to stay in top ?

There are additional resources to feed this company.

You can say it parking, you can say it webhosting, extra services, domain tasting (accused in the past) or whatever else you think to get his dollars back from the tremendous money flow he puts at the promo market.

He succeed to put his brand to the top of service awareness of domain names.

The slightest appreciation I had for GoDaddy until now this post together with others that were talking about domain suspensions without explanations makes me not even visit their homepage. It's a horrifying atmosphere at GoDaddy.

You know this big industry can't be sustained with the same business model for decades.

They make 0,30-$2 per name x 14,563,760 registered names = $16,748,324 with average profit.

Is this the profit of the biggest domain registrar. No.

I wonder what GoDaddy will do next to stay top, pay his many super bowl ads, put the chick with 3 boobies from "Total Recall" movie, I don't know, I don't care.

If he contributes and makes something good at the domain industry I have the courage to clap. So far I don't see anything.

The Microsoft of Domains is here. Time will tell. Let's keep ourselves healthy to live and see GoDaddy's "achievements"..

Comment #56

Like I said in another post, generally speaking, for the volume that GoDaddy handles, they do a fairly decent job overall. This is not to say they are perfect. They don't even have real time whois for whatever stupid reason, I've had some slight delays and miscommunicatons by CSRs involving refund requests and occassionally they have a nasty habit of reverting nameservers on your domain without reason. They do a good job of holding it all together, but obviously they aren't the domainers choice. Out of the millions of customers they have, probably the only people who notice these problems, are knowledgable about them and have issues with them are domainers. But they don't really market to domainers, so that should be your first clue that their services, while good, are probably not upto par for a knowledgable domainer.

Why they ever made TDNAM is beyond me. It's obviously just a ploy to profit from their expired domains, but it is in no way setup, run, or adequately equipped for a serious domain aftermarket.

TDNAM is to domain aftermarkets as RegFly is to....

A. Baboons.

B. Accredited Registrars.

C. Incompetent.

D. All of the Above.

I think I remember that question from the SATs...

Comment #57

GoDaddy market his services for end-users.

Experienced people follow end users to make their job easier and this create the known company monster we call GoDaddy..

Comment #58

No-one has contacted me yet, despite having bought 3 of the affected names - anyone been contacted ?

Comment #59

I heard a rumor someone posted a link to this thread to the owner of nodaddy.com..

Comment #60

I am not sure at the time domains were listed were expired but I have ran domain history for all four domains. Previous registrants listed is the exact one listed today. I do not think the domains were actually expired but there was a glitch in the Godaddy system.

Note that all the whois used the same email @bluepixel.

Whois History: https://vietfresh.net/https/adds.info.12.01.2005.txt https://vietfresh.net/https/cmr.info.02.26.2004.txt https://vietfresh.net/https/fossil.info.12.02.2004.txt https://vietfresh.net/https/fossil.info.12.27.2006.txt https://vietfresh.net/https/near.info.01.27.2005.txt https://vietfresh.net/https/near.info.12.30.2006.txt..

Comment #61

For the record, I've edited the title to "What The Heck Is Going On With Tdnam". Nothing personal, but I'm tired of logging in all week to see "What The F***" at the top of the forum.

Thanks for your understanding...

Comment #62

Whooa !!.

I felt bad when I lost "networking.info" to one of these GD mishaps. Especially bad having thought I just nabbed a premium name only to be dry humped by GD. But "this", some how, dwarfs my issue.

I'll be transferring to Moniker, it seems, as they come up for renewal. GD has overly complicated it's CP and interface. The check out system and ad-on marketing is tacky, at best, and for certain annoying. The creative reasoning's are painfully insulting. As Circa states it will just take time to get so may out!.

I feel for you "Circa". Empathize to be more accurate. And might I say quite rattled by this post. Here are a few names off the top of my head they have allowed me to reg only to give me some reason they had to cancel them.

NetWorking.info.

Dreams.info.

Sexy.fm.

France.net.uk.

And a few others I'd have to look up (And get upset over again) to list them all.

"Parsoning" "The act of systematically transferring one's domain name registration away from, out-of or beyond the control of Godaddy.com.

I use to really like GD.

Namenut..

Comment #63

Lasher - Earlier in this post is a copy of an email I sent to the President of GoDaddy which did include a copy of the link to this forum. I also posted their offices response which was total bullsh*t and stock standard form response IMHO. I didn't think to post it to the owner of nodaddy.com; wish I had though!.

I personally believe Parsons should get on here and explain what is REALLY going on at GoDaddy.

Some decent response from Scott Loggins would also be appreciated - but I doubt that either of them will be forthcoming about the situation.

Do you think GoDaddy and TDNAM would sit up and take notice if this issue got publicised? Anyone here have links with the US media - I'm sure they would be far more concerned about negative US media attention due to their consumer base (I'm based in Australia)...

Comment #64

Here are some long overdue updates on this episode: Good question, JC. Until there is a body or entity that is willing to enforce it's own regulatory policies, then it is up to folks like us to expose these issues regarding the shoddy practices of registrars. Registrars exist by paying ICANN enormous fees to become a registrar. ICANN exists to govern and regulate not only the registering of domain names but also the governance of registrars. I think ICANN has on all accounts failed the end user...us. Scott, when we are talking tens of thousands of domain names a week, I am sure in your eyes that several hundred domain names wrongfully auctioned off is indeed a "small number of listings".

Would you care to define or give a number to exactly what qualifies as a "small number of listings"?.

Would you also like to enlighten us as to how many individuals were affected by this snaffu?.

Would you also care to respond as to why these auctions were permitted to continue to run their course when three individuals have provided first hand accounts of notifying the staff that these domain names were not expired and were at other registrars? Wow, how can you not sense something in your gut when you do read a response like that from a giant in the industry. It is hard to remain passive when we are talking about the largest registrar allowing to go unchecked and offering assurances long after the fact. That fact being that this was allowed to go on for weeks even after they were made aware of the domain names not being expired. The shame of it is there are some who became suspicious early on when their names were being reclaimed and started to do a WHOIS on names that they were bidding on only to find out they were not expired. Isn't this supposed to be someone else's duty?.

It is an absolute shame that potential buyers or bidders have to do a WHOIS to validate the claim that the domain name is expired and in possession of GoDaddy. Do you get the impression that GoDaddy is it's own biggest fan? Obviously, you hit the nail on the head. Doubtful there will be any debate whatsoever regarding this statement. Somehow, when Tim Ruiz, the VP of GoDaddy, called me and told me that he was personally contacting all the buyers who were affected by this, I wondered how far down that list he would make it.

Then by all means, allow me to enlighten you and supply you with the necessary information you need to voice your concerns.

Scott Loggins.

Domain Services.

GoDaddy Software , and the founder of SecLists.Org which was pulled by GoDaddy for alledged violations.

I will admit that I have been tied up on other projects and when I started reviewing this post, I was amazed to see that it continues on with more members weighing in on this issue and even more coming forward to claim their names had been "reclaimed".

As mentioned earlier, it appears that it is up to the very individuals who make up NamePros and other forums to alert each other and the industry as a whole when it comes to any wrongdoing.

Whether it is the giants like GoDaddy/TDNAM or the individual on ebay or other sites scamming for the sake of a buck or two, I think these forums have done more for identifying issues and problems, as well as the good, in the domain industry. So, give yourself a pat on the back. You are correct, the domains were not actually expired. And that "glitch" in the GoDaddy system was failure on the part of individuals at TDNAM/GoDaddy to listen to and pay attention to it's own very members when TDNAM/GoDaddy was alerted to this very fact. Yet TDNAM/GoDaddy insisted that they, the members, were wrong and allowed the domain name auctions to continue.

Admittedly, we all know the customer is not always right. Not once have I seen anyone from GoDaddy/TDNAM publically acknowledge that they were in fact made aware that these domains were not expired even before the auction was set to end. I think we all understand. And for the record, DB has been notified of the potential story line and link on NoDaddy. I hope he is understanding in this matter.

And for the record, I never put in the actual three letters that appear as ***.

I didn't want to get kicked off the forum, yet. Again, I recall bidding on those two .info domain names, if I recall correctly. There was an abundance of top quality .info domains that came up which should have been a tip off that something was wrong. I guess I had too many other things going on to really see behind the scenes. Thank goodness some other members got suspicious and started digging deeper.

But even with their knowledge that the names were not expired and at other registrars, they were told they were wrong when they contacted TDNAM/GoDaddy.

On a lighter note, now that everyone is coming forward to disclose which domain names they have had "repossessed", now I know who my competition was all along in these auctions. I do believe that is overdue.

Considering that I know of someone who personally contacted Bob and posted this episode on his blog, he is aware of it. If he is not aware of it, he needs to refocus his attention away from himself for the moment and refocus his attention on his own empire.

Yet he is more concerned with self promotion and bitching and whining about his cheesy super bowl ads not being allowed to be aired than he is about his own customer base.

Is it that Bob and company is being censored by the FTC and he is crying "foul!" Is this the same censorship machine that pulled SecLists.Org off of the internet?.

How much is all of this going to cost GoDaddy? Considering that there were most likely tens of thousands of dollars in lost revenue due to returning money for domain auctions and sales of domains that were never actually expired, that is but one factor.

Considering that I will be moving all my domains out of GoDaddy accounts and my reseller account...instead of paying renewal fees to GoDaddy over the course of the year, there's about another $20,000-$25,000 in lost revenue from one customer.

I don't have the exact figures, but between purchases on TDNAM, commission fees paid to TDNAM from sale proceeds, domain name registration and renewal fees to GoDaddy, domain name registration and renewal fees to my Wild West Domain reseller account, web hosting accounts, yearly fees for renewing my Super Reseller account...I guess we are looking at somewhere in the area of $75,000.

If GoDaddy can stand to lose me, then I never mattered to them to begin with. That is revenue they will easily make up in a matter of a couple of days. But how many account holders, both big and small, can they afford to lose before Bob Parsons takes notice?.

Perhaps withdrawing another IPO will cause not only the domain industry and registrar industry to take notice, but it will also get the attention of investors on Wall Street...

Comment #65

Considering if GoDaddy had addressed this issue in a different and better manner, then you may have continued to stay with them for years to come. If that was so, then that $20,000 would essentially be $200,000 in lost revenue ... just from the renewals on the names you own now. This is not including new registrations in the coming years.

I guess that some companies live in the 'here and now' and do not plan ahead for their future. If this is so, then why do customers want to be part of the companies future?.

As soon as I am able to ... my domains will all be transferred to Moniker!..

Comment #66

Not only would I most likely be staying, I would also not be spending money to transfer out my domains. That is money I could have put to use elsewhere, not to mention the time involved. Their future does not include me, obviously, but the newcomers that they will bring in. But to lose large account holders?.

Is there any wonder that TDNAM/GoDaddy has so many expired domain names to auction off? If these are all newbies or newcomers regging domains for the sake of regging domains and then letting them drop in a year's time, what is happening to their customer base? I'll see ya' there!..

Comment #67

Some updates.

Frank is a member of NamePros. He has been quite involved with this whole mess and has repeatedly addressed the issue with GoDaddy/TDNAM and Bob Parsons' weekly address and blog.

Frank finally got an answer and wanted me to post it.

Thanks, Frank, for all your help. NOTE: If you don't want to read it, then don't read it. If you have no desire to read the "bitching and whining" as some of our intellects have so put it, then move on. Some of us who lost names won at auctions and had tens of thousands of dollars at stake might be interested. This information and the reading of it is strictly voluntary. Hello Frank, where to begin& It would be nice for Bob to address the issue but I am sure that is not on his agenda.

Then again, this is standard business practices and protocols when you are the CEO of a large company like GoDaddy. That is why you hire qualified and competent people to run the companys day to day business, affairs, and operations.

Time and time again, it was NOT a technical issue. It was mostly human error on the part of TDNAM and GoDaddy employees. At least three people have made claims and have supplied proof that they alerted TDNAM/GoDaddy staff that there were numerous names being auctioned off that were not expired and not in the possession of GoDaddy. It is my understanding that the rightful owner of nearly 2000 names being auctioned off also contacted GoDaddy.

TDNAM/GoDaddy wants to claim problems with the .info registry. At least that is what they told me. But even when I looked up the domain names won in a WHOIS database, I could see that they were not expired and were at Moniker. That is all any one person contacted at TDNAM/GoDaddy had to do to verify that something was not the way it should have been. I would think that by the third time a person made this claim that I would have hoped someone would have taken the matter more seriously and dug a little deeper. Just by randomly selecting one name mentioned and doing a very simple and basic WHOIS search should have and would have alerted TDNAM/GoDaddy to the problem.

These people or persons I am referring to are not just someone who randomly chose to call or email TDNAM/GoDaddy. They were customers. Had anyone on the staff at TDNAM/GoDaddy taken the time to verify any one name in contention, this matter would have been addressed then and there. Instead it was allowed to happen, the auctions ran their course, the names were sold, and customers were lied to, mislead, and deceived. And how many customers that are out there that are not members on these forums that have no idea what actually happened? They just assumed that when they got the customer reclaimed notice that the customer reclaimed the domain name during the redemption period. I got a call from Tim Ruiz and Tim Ruiz also visited one of the forums and made such a claim.

Yet I read these forums and that is not the case. Numerous people (again, customers of TDNAM/GoDaddy) have not gotten a call from anyone. So, I would have to answer no, it has not been resolved in the sense of the follow up from TDNAM/GoDaddy as they stated on the forums.

The damage is done and long live the king. I just read where GoDaddy is quite happy with the new registrations and once again their superbowl ads have been successful in signing up more customers.

Being members of this forum, I think it is safe to assume that there are some serious domainers here with some serious portfolios. I know Im one. I also know that many of these large portfolio holders have taken note of this issue and are closing out their GoDaddy accounts. I know Im one.

And most of us do not let our domain names drop or expire. Sure, weve regged some dogs occasionally and well delete some every now and then and let them drop or expire. But not many.

Looking at todays number of domain names being auctioned off on TDNAM, of the 1,405,424 domain names, I wonder how many of those were registered after last years successful GoDaddy ads appeared on the SuperBowl? How many of them are one time registrants? Even if we go 50/50 split½ TDNAM/half private auctions&that; is still more than 700,000 domains a day being auctioned off by GoDaddy/TDNAM. That many have dropped, expired, or have been deleted. Last years successful Super Bowl ad campaign?.

No wonder you can call yourself the largest registrar in the world!..

Comment #68

Hmmm after reading this and reading from Nodaddy.com I really dont want to buye more from gd and when ever I get the chance I will tranferre all my domains to a other registry...

Not to change the topic but the Myspace and gd case is really disturbing.

People should go to a other registry to show them who really have the power... But people will always go to the cheapest place.....

Comment #69

People will always go to the most 'advertised' cheapest place. There are cheaper registrars out there.

I just hate the GD commercials! Yes, the women are extremely hot , but selling domain names with a sex themed ad is sad. Just think what that says for the rest of the domain community as a whole!.

Is GoDaddy going to be the big 'Enron scandal' of the domain industry? the 'largest' registrar is going to fall harder than Goliath did...

Comment #70

I really found this odd last month...I won a name in auction at snapnames and it turned out it was reg at godaddy. Odd, wouldnt godaddy auction it off at TDNAM?.

ALso I have transferred out 2 names from a reg and it still shows on my list of domains even though it's somewhere else. I guess I should complain and make them take it off (I brought it up once and they said not to worry as it was a computer error and nothing to worry about). Very interesting post!.

Gary-..

Comment #71

Yup, I would call that odd. The whole purpose of TDNAM's existence is to auction off expiring or expired GoDaddy domain names. TDNAM (The Domain Name After Market)...

Comment #72

If they don't get a bid on TDNAM, they go to Snapnames - not sure if all names do, but some do for sure.

BTW - still no-one has contacted me.......

Comment #73

Sounds like you need to get Tim Ruiz's number off this thread and ask him...what's what? Not on did he tell me that he was personally calling everyone involved, he even posted this on DNForum but I am unable to locate the thread...

Comment #74

I took the numbers down - I'm just leaving a 5 week span from his post to me calling him; that way they can't wriggle out of it - vacations, off work sick for 2 weeks etc...in the meantime I'll keep posting every week or so to prove they care so little that they haven't bothered to revisit this thread.

BTW, if you do check this thread Godaddy - I'd prefer an email to a personal call - it's more permanent...

Comment #75


This question was taken from a support group/message board and re-posted here so others can learn from it.

 

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