I use a card reader, not my camera for this. But some more info would be helpful.
What OS are is the computer - Win98, ME, XP?.
Does the software support that OS?.
Have you rebooted since installing the software? Even though the software doesn't say to reboot, it is often needed after installing software...
With many USB Devices (other than plain memory readers), you must install the drivers (software that came with the camera) BEFORE you connect the device to the USB Port; Else Windows will try to install an incompatible, "generic" USB interface to your product.
Use "Uninstall Hardware" to delete the erroneously found device.
Install the proper software drivers.
Connect the camera.
Power-On the camera.
Things should run OK.
Hi, thanks for your replies. I have win 98 and it's says on the box that that's ok to use. I have rebooted, and I have also installed the software that came with the camera before connecting....
If a USB connection, be sure you have Windows 98 SR 2 (service pack 2). USB wasn't fully supported before the service pack and there could still be issues. Try using a card reader instead of working from a cabled camera...
Have you solved your problem? Its Thu morning.
Here is what you have to do after you install the software.
Right Click on My Computer.
Go to Device Manager.
Look for ?'s or !'S in the list that appears.
If you do not see these above items you probably do not have the software installed correctly yet.
If you do see one double click on it and follow instructions to install the driver.
Then plug in camera/Turn on/go to Explore and see if the drive indicator is there. You should have some sort of software to download pictures etc....ENJOY YOUR CAMERA AND LETS SEE THOSE PICTURES.
Please give a ring if you need help I have the same computer as you but I have a CP4500 camera.
Susan, This may sound stupid, but when you say "nothing comes up", nothing should, unless your camera comes with auto-detect software. Instead, you have to open MyComputer and see if the "removable" drive is there. If not, as Ray suggested the Device Manager may provide some clues...