Every registrar has that responsibility per their RAA agreements. It's all stated.
One thing that isn't there, though, is requiring registrars to fix the issue that.
You described in 24 hours or less. Then again, it's not realistic to impose such.
We've been there, done that, Justin. Next best thing is to tell them to maybe.
Keep you abreast of the issue.
There are just certain things that won't necessarily be resolved on the spot,.
As much as we want them to...
Ask your sales rep to contact the registrar to confirm it's the correct account. Give them as much information as you can and tell them the issues...
Well, Ive had this documented with as far as up as a Supervisor. I realize resolving an issue within 24 hours isn't always realistic. However, at this point, at best... the issue will be resolved on Monday. Thats 4 days (IF, it gets resolved Mon).
Currently, funds are being held in escrow on this domain, and will not be released until the whois information adjusts accordingly. The whole thing is quite frustrating...
Yes. Issue was resolved on Sunday. Annoying - but it was handled within a reasonable amount of time...
Life is annoying.
I could see your face squint when you typed "reasonable" above, but at least it wasn't a full 4 days.