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Ive got a client who bought a domain <portofilwaco.org> through an ENOM reseller. The reseller, with an Indian address, is MIA; 404 for a home page, no response to email& The resellers enom-based GUI is useless in terms of getting an unlock or an EPP. ENOM refuses to help.

Is the domain /img/avatar2.jpg, a public entity, forced to either pay the bad registrar else send their name to auction? Surely, there must be other options...

Comments (13)

I dont understand how ENOM can refuse to help, if one of their resellers don't respond, then it's Enom's responsibility to help.

You could try this link, maybe it will help: http://www.icann.org/en/announcement...06mar07-en.htm.

Good luck and best regards,..

Comment #1

All I know is if you can still manage it from https://www.registryrocket.com/.

By putting in the domain name and password, have you tried that?..

Comment #2

I keep getting an error on that site:.

An error has occured.

Your session on this site has timed out.

This is a security precaution which usually occurs when you stay logged in to this site for a long period of time without any activity.

In order to continue you need to go back to the original site URL and login again...

Comment #3

Thanks. That's what I've told ENOM several times, but I keep getting their boilerplate response that I need to deal with the reseller. It's like they aren't even reading what they're responding to. <sigh>..

Comment #4

Thanks for the quick help!.

I've submitted a complaint with internic though ICANN.

The registryrocket link takes me to a "timed out" error page; any ideas?..

Comment #5

Organization: Dot Name Communications Pvt Ltd.

Site link: http://www.dotnameindia.com.

Name: Malik, Mahesh.

Address: B - 304 Florida, Y-11 Shastri Nagar,.

Lokhandwala Complex, Andheri(w).

Mumbai, 400053.

IN..

Comment #6

ENom is the registrar of record - they are obligated to help, at least to the extent of unlocking the domain / providing you it's authcode.

ENom's contact info - call them and explain that repeated emails to the reseller have gone unanswered... further explain you simply want the domain unlocked and it's authcode. http://www.enom.com/aboutus.asp.

Then once you get that info, transfer the domain the heck of out there*.

* If eNom truly values customer service, they'll offer to move the domain into your own eNom account, which you can create free at enomcentral.com - I doubt eNom will offer to do that, but if they were smart, they would.

Ron..

Comment #7

Have you tried contacting them via phone or their email on this post:..

Comment #8

No response via email. Dead phone number.

How do I convince eNom they are the registrar of record?.

When calling them by phone, I get looped into a system of needing a code to get to talk to anyone and I don't have a code... I haven't been on the page you sent me to before tho so maybe that number is different. I'll try it in the morning! Thanks.

This site rocks - you guys are a lot of help!..

Comment #9

There's a reseller information retrieval tool on this page https://www.enom.com/help/.

Use that as proof, copy/paste the result, and/or take screenshots..

It says there as well below tell them it's a dead email, also the mailer daemon you have received need to be copied as well as proof...

Comment #10

RegistryRocket : http://www.registryrocket.com/defaul...79-43E5-A11C-F.

Try to login using your domain name and password, and use password recovery if you cannot.

No idea of it will work, but at least that RegistryRocket link works.

-Allan..

Comment #11

It took awhile to figure out the phone system at enom and get a live body. Turns out that if you push [1] for sales, you get a person who can transfer you to to tech support. Otherwise, you get locked into an endless machine loop asking you for a 7-digit pin number. When I finally did get tech support, he said that's the only way in. He did give me a ticket number and said they would try to contact the reseller. If the reseller doesn't respond to enom in 48 hours, they can help me.

It's a crazy loop, but hope looms again. THANK YOU!..

Comment #12

Nice domains so they changed domains that's just it...

Comment #13


This question was taken from a support group/message board and re-posted here so others can learn from it.

 

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