GoDaddy testimonials : Good idea to pick GoDaddy?? Registrar MIA; can't transfer domain

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Ive got a client who bought a domain <> through an ENOM reseller. The reseller, with an Indian address, is MIA; 404 for a home page, no response to email& The resellers enom-based GUI is useless in terms of getting an unlock or an EPP. ENOM refuses to help.

Is the domain /img/avatar2.jpg, a public entity, forced to either pay the bad registrar else send their name to auction? Surely, there must be other options...

Comments (13)

I dont understand how ENOM can refuse to help, if one of their resellers don't respond, then it's Enom's responsibility to help.

You could try this link, maybe it will help:

Good luck and best regards,..

Comment #1

All I know is if you can still manage it from

By putting in the domain name and password, have you tried that?..

Comment #2

I keep getting an error on that site:.

An error has occured.

Your session on this site has timed out.

This is a security precaution which usually occurs when you stay logged in to this site for a long period of time without any activity.

In order to continue you need to go back to the original site URL and login again...

Comment #3

Thanks. That's what I've told ENOM several times, but I keep getting their boilerplate response that I need to deal with the reseller. It's like they aren't even reading what they're responding to. <sigh>..

Comment #4

Thanks for the quick help!.

I've submitted a complaint with internic though ICANN.

The registryrocket link takes me to a "timed out" error page; any ideas?..

Comment #5

Organization: Dot Name Communications Pvt Ltd.

Site link:

Name: Malik, Mahesh.

Address: B - 304 Florida, Y-11 Shastri Nagar,.

Lokhandwala Complex, Andheri(w).

Mumbai, 400053.


Comment #6

ENom is the registrar of record - they are obligated to help, at least to the extent of unlocking the domain / providing you it's authcode.

ENom's contact info - call them and explain that repeated emails to the reseller have gone unanswered... further explain you simply want the domain unlocked and it's authcode.

Then once you get that info, transfer the domain the heck of out there*.

* If eNom truly values customer service, they'll offer to move the domain into your own eNom account, which you can create free at - I doubt eNom will offer to do that, but if they were smart, they would.


Comment #7

Have you tried contacting them via phone or their email on this post:..

Comment #8

No response via email. Dead phone number.

How do I convince eNom they are the registrar of record?.

When calling them by phone, I get looped into a system of needing a code to get to talk to anyone and I don't have a code... I haven't been on the page you sent me to before tho so maybe that number is different. I'll try it in the morning! Thanks.

This site rocks - you guys are a lot of help!..

Comment #9

There's a reseller information retrieval tool on this page

Use that as proof, copy/paste the result, and/or take screenshots..

It says there as well below tell them it's a dead email, also the mailer daemon you have received need to be copied as well as proof...

Comment #10

RegistryRocket :

Try to login using your domain name and password, and use password recovery if you cannot.

No idea of it will work, but at least that RegistryRocket link works.


Comment #11

It took awhile to figure out the phone system at enom and get a live body. Turns out that if you push [1] for sales, you get a person who can transfer you to to tech support. Otherwise, you get locked into an endless machine loop asking you for a 7-digit pin number. When I finally did get tech support, he said that's the only way in. He did give me a ticket number and said they would try to contact the reseller. If the reseller doesn't respond to enom in 48 hours, they can help me.

It's a crazy loop, but hope looms again. THANK YOU!..

Comment #12

Nice domains so they changed domains that's just it...

Comment #13

This question was taken from a support group/message board and re-posted here so others can learn from it.


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