It's real, most likely; NameCheap is infamous (word choice?) when it comes to random account verifications..
If you doubt the veracity, call NameCheap's support numbers and submit a support ticket, but if you don't want all the domain names to disappear from your account (And possibly be "dropped" back into gen-pop), you should not ignore the email..
I did a cross check on the number and it is defintily namecheaps fax number. So you might want to go ahead and give them a ring, prior to faxing the information over...
Thank you. With the various phishing and email scams out there your confirmations are much appreciated. I will ring them up...
ENom occasionally does the same thing. Also, on a related note, PayPal does too.
However, as others have suggested, it's always best to open a trouble ticket / call to verify the "verification" email / fax number is legit before sending anything.
This is a follow up and to report the resolution. I did verify that the email was legitimate. Next, I engaged the live support interface at Namecheap and, through a series of texts, was able to have a Namecheap rep contact me immediately. It turns out that this was a simple verification and after supplying the last four digits of my cc, the account was unlocked. IMO, the customer email sent out was more ominous sounding ("you did not pass our fraud verification process") than a simple verification. I think they could do a better job with the email copy sent to the customer.
The rep at namecheap- Alex S. was very helpful.
I did NOT want those names to drop back.
I hope this is helpful to others that may receive such communications from Namecheap...
Glad to hear things worked out well.
Give them a call - Im sure it shall be ok.
You don't have to reply yet, submit a ticket to confirm it with them https://support.namecheap.com/.
Or just forward to.