GoDaddy review : Advise I pay for GoDaddy?? NameCheap email: should I reply?

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Hello all,.

I have been reading the board for a week and am amazed at the quality and quantity of useful information here. Even though I am new to the board, I do have some experience registering domains.

However, I have received an email from NameCheap that is causing me some indecision. I am curious if others have received this type of email and would you recommend that I reply?.

What I have done: 1) I responded generally to the email without offering personal information, 2) I started a ticket at NameCheaps asking for verification of the email, 3) I started another ticket asking for more information and to determine the status of my domains.

Also, I have all relevant receipts of payment and order confirmations. My credit card was charged a few days ago. I have never received this type of inquiry from other registrars. My NameCheap account information is accurate and verifiable. The domains in question were all (17) registered a few days ago.

Here is the body of the email:.


Unfortunately, your account did not pass our fraud verification process. We will need further information in order to activate your account.

Please provide us with a copy of your photo ID (passport) as an attachment in .pdf format or fax it to 661-310-2107 number or supply us with a valid phone number and the best time to call you (within normal business hours, US Pacific time) so we will be able to discuss this.

If we don't hear from you within 24 hours we will be forced to cancel your order with us..

We're looking forward to your reply.

Couple of things: I have no outstanding orders. I already have an account and have registered only the 17 domains with NameCheap. They have locked my account. If they arbitrarily conclude that I have a "fraudulent" account, what happens to my domains? Of course, I am cautious about replying to ANY email asking for passport information.

Best course of action?.

Thanks to all...

Comments (8)

It's real, most likely; NameCheap is infamous (word choice?) when it comes to random account verifications..

If you doubt the veracity, call NameCheap's support numbers and submit a support ticket, but if you don't want all the domain names to disappear from your account (And possibly be "dropped" back into gen-pop), you should not ignore the email..


Comment #1

I did a cross check on the number and it is defintily namecheaps fax number. So you might want to go ahead and give them a ring, prior to faxing the information over...

Comment #2

Thank you. With the various phishing and email scams out there your confirmations are much appreciated. I will ring them up...

Comment #3

ENom occasionally does the same thing. Also, on a related note, PayPal does too.

However, as others have suggested, it's always best to open a trouble ticket / call to verify the "verification" email / fax number is legit before sending anything.


Comment #4

This is a follow up and to report the resolution. I did verify that the email was legitimate. Next, I engaged the live support interface at Namecheap and, through a series of texts, was able to have a Namecheap rep contact me immediately. It turns out that this was a simple verification and after supplying the last four digits of my cc, the account was unlocked. IMO, the customer email sent out was more ominous sounding ("you did not pass our fraud verification process") than a simple verification. I think they could do a better job with the email copy sent to the customer.

The rep at namecheap- Alex S. was very helpful.

I did NOT want those names to drop back.

I hope this is helpful to others that may receive such communications from Namecheap...

Comment #5

Glad to hear things worked out well.


Comment #6

Give them a call - Im sure it shall be ok.



Comment #7

You don't have to reply yet, submit a ticket to confirm it with them

Or just forward to.

Comment #8

This question was taken from a support group/message board and re-posted here so others can learn from it.


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