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B&H warranty - can anyone translate?
B&H in New York have very good pricing on the Panasonic FZ18 and they offer shipping to Aus. http://www.bhphotovideo.com/.

My biggest concerns are:1) What happens if I get the camera and it doesn't work, and;2) What happens when it packs up "in-warranty"..

I sent them an email to ask them about it and their reply made almost no sense to me, even after reading it twice..

They say that can't offer a "world-wide" warranty or internation warranty, yet they say that a product with a USA warranty can be fixed in any service centre world wide. Huh?.

Then they go on to say that if it required repair under warranty, that it would have to go back to New York.... so, which is it?.

Here is their email:.

"For product sold out side the United States, please check with the manufacturer locally, to see if they will honor the USA warranty. This is entirely up to the discretion of the manufacture in question and out of the control of B&H..

All "USA" warranted items may be repaired in any manufacturer's authorized service facility world-wide if the item required in-warranty service. B&H can not stamp warranty cards as "international" nor offer a world wide option..

The "Direct Import" or Grey Market item would have to be returned to B&H Photo-Video Corp. in New York City if it required in-warranty attention..

B&H now offers SageMax Protection Plans which will cover qualifying products worldwide. An items corresponding plan will be listed on it's product page on our site..

The SageMax Protection Plans main advantage over extending the manufacturers warranty is coverage for ADH! or (Accidental Damage and Handling), normal wear & tear and failure due to environmental factors..

Plan Summaries ;(Even though there are several options, the coverage of the plans is identical.).

1) 2 year replacement plan for items under $200.00 that will replace the product if a failure occurs for a covered repair..

1) 2, 3 or 5 year service plan for items over $200.00 that will repair the product, or replace it if the item cannot be repaired..

B&H's SageMax Protection Plan offers the following benefits over the traditional extension of the manufacturers original warranty;.

Call collect from anywhere (406-268-4041)..

Covers your item from failures due to normal wear-and-tear..

Defect in material and/or workmanship..

Mechanical and/or electrical breakdowns..

Accidental damage from handling..

Repairs done locally with full reimbursement for the cost..

Free! 2-way international shipping.

Free Lemon Protection...

Comments (8)

It's unlikely B&H will know the warranty details for each manufacturer in each country, and it probably varies. You should probably contact Panasonic in Aus. and ask them, as it's their local policy..

Best regards,Doughttp://pbase.com/dougj..

Comment #1

The language is a bit confusing but what it's saying is yes, you'll be able to rely on the warranty in Australia..

Look at the FZ18 advert on the B+H website. It says that the item includes.

"90-Days Labor; 1-Year Parts U.S.A. Limited Warranty" The 'limited' bit relates to the fact that it's only 90 days for labour/1 year for parts - it's not a geographic limitation..

The fact that it's a "USA warranty" means that this is an official Panasonic product intended for sale in the USA market. Panasonic will therefore honour that warranty anywhere in the world (even Australia, assuming they have a service centre there) so in that sense you need not worry..

The second part of the B+H email is talking about so-called grey market or direct import products. These are usually identical products and are perfectly legal but they were not imported into the USA by the manufacturer and therefore they don't have a manufacturer's warranty. B+H give their own warranty instead and if you had one of those products you would need to return it to B+H in New York - but that doesn't apply to the camera you're looking at so don't worry about it. I wouldn't take out the 'Sagemax' cover they refer to because that would probably have to go back to New York if you wanted to claim. If you want an extended warranty you would be best to buy that in Australia..

One thing you need to consider is that the USA warranty isn't particularly generous. For example, buy the same camera here in the UK and Panasonic offer a full 12 month parts & labour warranty - none of this 90 day nonsense! You ought to check what manufacturer's warranty you would get it if you bought the camera in Australia and weigh that up against how much you will save if you buy from B+H.

I hope that clarifies it a bit.

Confused of Malvern'The greatest fool can ask more than the wisest man can answer'..

Comment #2

I don't think that's a safe assumption. Canon and Nikon both have different policies for cameras purchased in the US that require service outside the US. Panny may be different as well. Rather than guessing, it's easy to call Panasonic in Australia and ask them directly - If I buy an xyz model in the US what warranty coverage will I have in Australia?.

Confused of Malvern wrote:.

The language is a bit confusing but what it's saying is yes, you'llbe able to rely on the warranty in Australia..

Look at the FZ18 advert on the B+H website. It says that the itemincludes"90-Days Labor; 1-Year Parts U.S.A. Limited Warranty" The 'limited'bit relates to the fact that it's only 90 days for labour/1 year forparts - it's not a geographic limitation..

The fact that it's a "USA warranty" means that this is an officialPanasonic product intended for sale in the USA market. Panasonicwill therefore honour that warranty anywhere in the world (evenAustralia, assuming they have a service centre there) so in thatsense you need not worry..

The second part of the B+H email is talking about so-called greymarket or direct import products. These are usually identicalproducts and are perfectly legal but they were not imported into theUSA by the manufacturer and therefore they don't have amanufacturer's warranty. B+H give their own warranty instead and ifyou had one of those products you would need to return it to B+H inNew York - but that doesn't apply to the camera you're looking at sodon't worry about it. I wouldn't take out the 'Sagemax' cover theyrefer to because that would probably have to go back to New York ifyou wanted to claim. If you want an extended warranty you would bebest to buy that in Australia..

One thing you need to consider is that the USA warranty isn'tparticularly generous. For example, buy the same camera here in theUK and Panasonic offer a full 12 month parts & labour warranty - noneof this 90 day nonsense! You ought to check what manufacturer'swarranty you would get it if you bought the camera in Australia andweigh that up against how much you will save if you buy from B+H.

I hope that clarifies it a bit.

Confused of Malvern'The greatest fool can ask more than the wisest man can answer'.

Best regards,Doughttp://pbase.com/dougj..

Comment #3

Thankyou folks. I sent Panasonic an email and they had this to say:.

"Thank you for taking the time to contact Panasonic with your enquiry..

Products purchased Outside of Australia and through most internet retailers do not have a full warranty in other countries and do not have the option of a extended warranty..

The Retailer would have needed to supply a Limited World Wide Warranty Certificate and the proof of purchase at the time of purchase. This certificate and receipt covers the unit outside of the country of Purchase with a Limited Warranty, 1 year free Parts and Labour..

The camera will need to be taken to a Service Centre with the Limited World Wide Warranty Certificate and receipt for this warranty to be valid..

Without this Certificate and the Receipt, The camera is not Covered By a warranty outside Australia and would need to be returned to a Service Centre in the Country of Purchase.".

Given B&H's previous response, I'm dreading to think what their reply will be when I ask them if the FZ18 comes with a Limited World Wide Warranty Certificate. ..

Comment #4

Sounds like the left hand and right hand are not attached to the same body. At least you might be getting closer, I think. The email from Panny might be enough for B&H to work on..

Best regards,Doughttp://pbase.com/dougj..

Comment #5

Yes Doug, probably one step closer. I'd buy it locally but I just can't swallow that I need to pay over $200 for the same product..

I guess if B&H inform me that they don't supply Limited World Wide Warranty Certificates, then I guess I'll just have to track down another US dealer who will...

Comment #6

I don't know about Panasonic, but Nikon is very clear that there is no such thing as an International Warranty on cameras, and that the Nikon camera warranty is valid only in the country of purchase. They have even said in the USA and Canada that they will not accept cameras bought outside the country for paid repair out of warranty..

BUT, Nikon-Europe have told me by e-mail that they will honour the warranty of a camera purchased in the USA, and accept it for paid repair if it is out of warranty, if (but only if) it was a Nikon-USA import (ie, "USA" rather than "imported" in the B&H catalogue)..

Ask the Oz subsidiary directly..

'Some of the money I spent on booze, women and fast cars, but the rest I squandered' - George Best..

Comment #7

Mrearthpig wrote:.

I guess if B&H inform me that they don't supply Limited World WideWarranty Certificates, then I guess I'll just have to track downanother US dealer who will..

Our site says, "90-Days Labor; 1-Year Parts U.S.A. Limited Warranty." This is the standard warranty documentation Panasonic USA provides..

Henry PosnerB&H Photo-Video..

Comment #8

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This question was taken from a support group/message board and re-posted here so others can learn from it.

 

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